Carcassonne: A owner of guest rooms is still waiting € 9,370 from booking.com<

The online booking platform, the famous booking.com, owes them the sum of €9,370. This company has not paid Maison vintage, which offers five guest rooms, rue Crozals, in the center of Carcassonne, what it owes them for the month of August 2021. €9,370 therefore, or 80% of their turnover for the month of August. This sum was to be paid to them on September 15, since the Vintage House has opted for monthly payments.

"It's the contract, the month of August was to be paid to us in September. On the 15th, like every month", explains the owner of the premises Denis Tourrès. Since then, nothing. However, the boss of the Vintage House joins or tries to join the Booking company two to three times a week. Its platforms in Nice or Paris and when that does not respond, that of Amsterdam. Always the same answer: "Sorry, it will work out."

The problem is precisely that the situation does not resolve itself. In front of us, this Tuesday, November 2, Denis Tourrès calls Booking and comes across their Dutch site: "We are sorry Sir. A request has been sent to the financial department. There may be a problem in the system. Normally, it does not should be soon." Response from Denis Tourrès: "Your colleagues all told me the same thing..."

The operator continues to apologize profusely, but the conversation does not move forward. "Good luck", ends up letting go of the Booking employee. "It's the same thing all the time, the same speech. I've had 20 calls since September. Once, there was even an operator who made me understand that I was annoying him." In Carcassonne, in August, another gite had to deal with a late payment, but in the end the platform settled it.

How to Use Home Remedies to Get Rid of Gnats: A few stray gnats can quickly explode into a swarm in a matter o... http://t.co/akY0Fa2Buw

— The Funding Forum Wed Jun 11 16:20:38 +0000 2014

"Once, I was told that there was a bug at Booking in August, another time, I was told that it's weird... I don't know." La Maison vintage has been a partner of Booking since its opening in 2017. "We were happy, we were coming out of the Covid, and after a fairly calm month of July, we were back in full swing in August..."

While the online booking platform did not pay for August, it did pay Denis Tourrès in September, ten days in advance. The owner is now preparing to send a registered letter to Booking. "Well, my banker trusts us okay, but that causes a hell of a hole in the cash flow. And I pay my suppliers every month. In short, I now consider this situation to be really grotesque", annoys the owner. In the hope that the platform submits to the contract which binds the two parties and pays him his €9,370.

The Booking company informed L'Indépendant on Tuesday evening that it had taken note of the request from the Maison Vintage in Carcassonne: " Our goal is to find a solution as quickly as possible."